Privacy policy

How Rural Heat Pump Scotland collects, uses, and protects your personal information when you enquire about a heat pump quote.

Who we are

Rural Heat Pump Scotland is a trading name of Scot Energy Efficiency Ltd, company number 17408629, registered office 66 Paul Street, London EC2A 4NA. We operate this website to help homeowners in rural Scotland enquire about air source heat pump installations.

What information we collect

When you fill in our quote form, we collect your name, email address, phone number, postcode, and the type of heating you are interested in. We also collect information about how you found our site, such as which page you visited and any referral source, to help us improve our service.

How we use your information

We use the information you submit to contact you about your enquiry and to arrange an on-site survey. Your details are shared with our MCS-certified installation partners for the purpose of carrying out the survey and installation. We do not sell or rent your personal information to third parties.

Analytics cookies

We use Google Analytics to understand how visitors use our website so we can improve it. Analytics cookies are only set after you give consent via our cookie banner. You can change your choice at any time. See our cookie policy for details.

How long we keep your data

We retain enquiry information for as long as is necessary to provide you with a quote and carry out any installation. If you do not proceed with an enquiry, we will delete your personal information within a reasonable period.

Your rights

You have the right to request access to the personal information we hold about you, to ask us to correct it, and to ask us to delete it. To exercise any of these rights, email info@scottishenergyefficiency.co.uk or call 0141 230 0198. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Contact

If you have any questions about this privacy policy or how we handle your data, contact us at info@scottishenergyefficiency.co.uk or call 0141 230 0198.

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Last updated: 28 October 2026 · Reviewed by the Scottish Energy Efficiency team