How it works
From enquiry to working heat pump, step by step
Every install follows the same path: form, on-site survey, fixed written quote, installation, and commissioning. The survey is always on site — never from a desk — and includes a room-by-room heat loss calculation. No step is skipped. We install through MCS-certified partners.
Step 1
You enquire
Fill in the quote form on any page. Tell us your postcode, property type, and what you currently heat with. A surveyor calls you back within two working days to arrange a site visit — not to give you a desk estimate.
Step 2
On-site survey
The surveyor comes to your property and spends about an hour measuring every room, checking the walls, the loft insulation, the existing radiators and pipework, and the electrical supply. A heat loss calculation is done room by room. This is the document that determines the system size.
Step 3
Fixed written quote
You receive a fixed written quote with the MCS-listed heat pump model confirmed, the radiator upgrades listed, the hot water cylinder specified, and the total price. No surprise extras on the final invoice. You take as long as you want to decide.
Step 4
Installation
The installation team fits the heat pump unit outside, the hot water cylinder inside, upgrades radiators where needed, and connects the system. A typical install takes two to four days depending on the property. We install through MCS-certified partners.
Step 5
Commissioning and handover
The system is commissioned — flow temperatures set, controls configured, and the heat pump balanced for your property. You get a handover walkthrough showing how to use the controls, and the MCS commissioning certificate is issued.
Key facts
- •Five steps: enquiry, on-site survey, fixed quote, installation, commissioning
- •The survey is always on site, never from a desk
- •Room-by-room heat loss calculation determines the system size
- •Fixed written quote with MCS-listed equipment confirmed
- •Typical installation takes two to four days
- •We install through MCS-certified partners
- •Interest-free credit up to £30,000, subject to status
Last updated: 28 October 2026
FAQ
Questions about the process
Can a heat pump replace oil or LPG heating in a rural Scottish home?
Yes. Replacing oil or LPG with an air source heat pump is one of the most common upgrades we carry out in rural Scotland. The existing radiators and pipework can often be retained, though some radiators may need upgrading to larger sizes because heat pumps run at lower flow temperatures. A room-by-room heat loss calculation at survey determines exactly what stays and what changes.
Can I keep my existing radiators and hot water cylinder?
It depends on the heat loss calculation. Heat pumps circulate water at lower temperatures than oil or gas boilers, so radiators sometimes need to be larger to deliver the same heat output. Some existing radiators can be kept; others may need upgrading. A modern hot water cylinder designed for heat pump use is usually installed as part of the system. The survey covers all of this and the fixed quote lists every change.
Is interest-free credit available for heat pump installation?
Interest-free credit up to £30,000, subject to status. We can discuss this during the quote process. The fixed written quote you receive after the on-site survey shows the full installation cost. No deposit is required to get a quote.
How do I get a quote for a rural heat pump?
Call us on 0141 230 0198 or fill in the quote form on this page. A surveyor will call you back within two working days to arrange an on-site visit. The survey takes about an hour and includes a room-by-room heat loss calculation. You then receive a fixed written no-obligation quote with the heat pump model and all work itemised.
How long does a heat pump installation take in a rural property?
A typical air source heat pump installation takes two to four days depending on the property. The surveyor assesses the complexity during the on-site visit, including pipe runs, radiator upgrades, and electrical work. The fixed written quote includes the expected timeline so you know how long the disruption will last before you commit.
Do heat pumps work in stone-built rural properties with solid walls?
Yes, but the solid stone walls common in rural Scotland lose more heat than modern cavity walls. The heat loss calculation accounts for the actual wall fabric, and some properties may need insulation upgrades before a heat pump is fitted. The survey measures wall U-values on site and the quote lists any insulation work required.
What is the warranty or guarantee on a heat pump installation?
The MCS commissioning certificate is issued on completion, and the installation comes with a written insurance-backed guarantee. The heat pump manufacturer warranty typically covers the unit for several years. The exact terms are confirmed in your fixed written quote at the time of survey.
Will a heat pump lower my heating bills compared to oil or LPG?
In most rural properties heated by oil or LPG, an air source heat pump reduces running costs because it uses electricity more efficiently than a boiler uses fuel. The actual saving depends on your property, insulation, and fuel prices. The survey includes a running cost estimate based on your heat loss calculation and current fuel costs.
Get a quote
Start the process
Fill in the form and a surveyor will call you back.
Last updated: 28 October 2026 · Reviewed by the Scottish Energy Efficiency team